You are an IT employee of a company with a large IT-Organisation. Your company is about to introduce ITIL IT Service Management. You lead a project-group of three employees (your three pawns). During your task your coworkers confront you with difficult questions about the introduction of IT Service Management. Good that you know your stuff. Better to know your stuff really good! Your goal is to lead all your employees through your company (gameboard), so that they can do their job. You start in your department and move clockwise through the company. Guide your coworkers through the house and bring them safely back to your department! The first to return his three coworkers to his department wins playIT!L. The game couples the mechanics of Pachisi with Knowledge and Event cards about ITIL. Possible target groups: You know ITIL2 and would like to learn bout ITIL3 You know nothing about ITIL and want to learn about ITIL v3 You have a ITIL Foundation education and want to refresh your knowledge You are about to introduce ITIL and want to create some awareness about ITIL