An industry-training boardgame to teach healthcare professionals and para-staff the finer points of customer service excellence from the customer's point of view so they are prepared for those tricky situations before they are faced with them in reality. Uses roll-a-die-move-around-the-board mechanics and a set of scenarios taken from real-life to role-play and discuss. Components: 65 cards, board, game pieces, and a Healthcare Edition Facilitators Guide. Also comes in a Call Center edition.